Terms and Conditions

1: General Information

About us

Fabric Direct Online and fabric-direct.co.uk are online trading names of Hole in the Wall Curtains Ltd. The website is operated by Hole in the Wall Curtains Ltd.

Hole in the Wall Curtains Ltd is a company registered in the U.K. No 05108280

Please read these conditions carefully before using the fabric-direct website (web store). By using the fabric-direct web store, you signify your agreement to be bound by these conditions.

Hole in the Wall Curtains Ltd. grants you a limited license to access and make personal use of this web store, but not to download (other than page caching) or modify it, or any portion of it under any circumstances. This web store or any portion of this web store (including any images, logos or descriptions) may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited or used for any commercial purpose.

Your Details

We reserve the right to refuse access to the web store, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to yourself. If you use the web store, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

Please inform us immediately of any changes to the information that you provided when registering.

Please ensure that all details entered are accurate and correct. Failure to provide accurate and correct information could potentially affect the acknowledgment, communication and/or dispatch of orders.

Your Conduct

You must not use the web store in any way that causes, or is likely to cause, the web store or access to it to be interrupted, damaged or impaired in any way.
You must not use this web store for any unlawful use or purpose, to include but not restricted to any of the following activities;

In connection with a criminal offence or other unlawful activity:
Send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”.

Electronic Communications

When you visit fabric-direct or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the web store. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


We will not be responsible for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the web store or when a contract for the sale of goods by us to you was formed. Hole in the Wall Curtains Ltd. does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty. Whilst we take reasonable precautions to ensure our web store is free from viruses, spyware and any other similar programs, we do not accept liability for any viruses transmitted or received during the use of this web store, and it is your responsibility as the user of this web store to have appropriate and or adequate software to protect against any of the above.


All content included on the web store, such as text, graphics, logos, button icons, images, is the property of Hole in the Wall Curtains Ltd.

You may not systematically extract and/or re-utilise parts of the contents of the web store without our express written consent. In particular, you may not utilise any data gathering and extraction tools to extract any substantial parts or information contained on this web store.

Whilst every care has been taken to ensure all photography displayed within the web store accurately represents each product, Hole in the Wall Curtains Ltd. provides no guarantees, conditions or warranties as to its accuracy.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our web store, policies, and these terms and conditions at any time. You will be subject to the policies and conditions in force at the time that you use the web store or that you order goods from us.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

2: Ordering Online

Shopping online with fabric-direct is easy and secure.

Adding Products to Your Basket

Find the relevant product category and choose the item you are looking for.

Select the size or colour option (if applicable) and add it to your basket by clicking on “Add to basket” button.

You can ‘Continue Shopping’ and repeat this step until you have all the products you wish to purchase in your basket to place your order.

Once you have finished shopping select your ‘basket’ in the top right-hand corner. Then fill out the required boxes and follow the instructions in order to complete your purchase.

Your Shopping Basket

The ‘Cart’ area found in the top right of the screen shows the total number of items and the total value of your basket, excluding postage and packaging (P&P). At any time, you can click on the basket to view its contents. On the ‘Cart’ page you can change the desired quantity of each product, remove products from your basket, proceed to the Checkout or Continue Shopping.


The prices shown on the site are per unit and shown in pound Sterling (GBP). All prices include VAT at the prevailing rate. Where applicable delivery charges (P&P) are added at the checkout.

Products sold by us on the web store are considered available for despatch except for made to measure items which obviously take longer due to the manufacturing process. Please note that despatch estimates are just that. They are not guaranteed despatch times. Generally, all stock items will be despatched within 3 working days, however during busy periods this can take slightly longer. Please call 01922 633922 or email sales@fabric-direct.co.uk for more information.

Despite our best efforts, a small number of products in our web store catalogue may be mispriced. Rest assured, however, that we will verify discrepancies before despatch. If a product’s correct price is lower than our stated price, we refund the difference and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before despatch or notify you that we will cancel your order.

Promotion Code

If you have received a fabric-direct promotional code (e.g. ABC123), simply enter the code into the box provided on the ‘Cart’ screen and click ‘Apply Coupon’. The promotion description and details will be displayed in your shopping basket, and the total amount will be shown net of any discount. Click ‘Continue Shopping’ to continue browsing and to make further selections, or if your order is complete, click ‘Proceed to Checkout’.

Terms of Sale

To place an order with fabric-direct, you must possess a valid credit or debit card.


Check the list of products is correct, then click on the ‘Proceed to Checkout’ button from the ‘Cart’ page. You will now enter the secure checkout pages, with the following steps:-

Billing address: Enter your details for billing purposes, and for delivery if the goods are to be shipped to you.

Shipping address: Enter delivery details if different from your billing address.

Payment: Check the order details, then click ‘Place Order’. You will then be redirected to a secure area where you should enter all relevant debit or credit card details. Once complete click ‘Proceed’.

Order confirmation: Once your payment has been processed, you will be redirected to the fabric-direct web store to the order confirmation screen. This means your order is now complete. Your electronic receipt with your order reference number is displayed on screen. Please print the order confirmation for your records. We will also send you an order acknowledgement by email.

Please ensure details entered are accurate and correct. Failure to provide accurate and correct information could potentially affect the delivery cost, acknowledgment, communication and/or dispatch of orders.

Should you experience any difficulties please call our online sales team on 01922 633922 or email sales@fabric-direct.co.uk.


You can pay securely online with a debit or credit card. We can currently accept Visa, Mastercard, Delta, Maestro, Switch, Solo and Electron. You can also pay via Paypal or Klarna.

We apply best-in-class security to protect you and your credit card details. For more information, see our privacy policy.

Title of any goods you have purchased from us shall pass to you on delivery of those items, provided that we have processed and received payment in full for the goods.

Our Contract

When you place an order to purchase a product from Hole in the Wall Curtains Ltd. we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us on receipt of payment. However, this does not affect your statutory rights, nor your right to cancel an order.

3: Specification on Goods

When ordering made to measure items, it is your responsibility to provide us with exact measurements, suitable for your requirements. We shall not be responsible for your inaccurate measurements. If you need any advice, please call our sales team on 01922 633922. We always advise to purchase fabric samples prior to placing orders for finished products.

Once the order has been placed for made to measure and the payment has been processed no changes can be made to the order and refunds cannot take place. Please ensure everything is checked thoroughly as your goods will be supplied as per the quote.

It is your responsibility as the customer to make sure the measurements you have entered are correct, there are measuring guides providing on the site to enable you to take accurate measurements.

When adding items to your basket you are responsible for checking all details are correct, we cannot accept returns or refunds on made to measure goods as we are not able to re-sell these items.

All made to measure curtains are manufactured to the nearest half width.

All measurements for made to measure goods are manufactured in centimetres (CM) only.

All sizes and measurements stated by us in relation to the goods are approximate only.

Whilst we try to ensure the colours depicted on the image are accurate, many factors such as lighting, monitor resolution and image quality make it almost impossible to represent colour to 100% accuracy. Therefore, we are unable to guarantee that digitally produced images shown on the website:-

  • Accurately reflect the colours, due to variation in light and colour between computer monitors.

  • Are consistent from one item to another in the case of matching sets, due to slight variation in dye batches and length of time between orders placed.

  • Accurately reflect fabric texture and feel

  • It is recommended to order a sample before purchasing larger quantities or finished products.

If you require an exact colour match or would like to see any of the fabrics in person, we offer a fast-sampling service which is recommended to all customers when purchasing items online. Especially with made to measure and cut length items as they cannot be returned for a refund.


Our products are made to an extremely high standard in house by our skilled seamstresses. We will endeavour to produce products as accurate as possible within +/- 3cm variance. We cannot accept returns if the returned product is within this tolerance limit, you will therefore not be entitled to reject these goods.

Pattern repeat and fabric width are approximate measurements only, please allow this into your calculations.

Madeto measure goods

Any blinds or curtains ordered in sizes wider than the width of the material will be joined. The fabric and lining will be stitched together and made to your desired sizing. Sometimes the lining and face fabric can be different widths and therefore will be joined in different places, especially when pattern matching fabrics seams may occur in different places. If you choose large roman blinds or roman blinds made in heavy fabric, you may need to dress your window each time they are pulled up. When making our roman blinds to secure the fabric, lining and interlining we use ‘stab stitch’. This can occasionally cause light to shine through the material where it has been stitched. When the Roman blind is down occasionally you can see where the rods are positioned if the blind is not lined. Both curtains and Roman blinds are pattern matched from the top down.

4: Customer Service

The fabric-direct team are always happy to answer any order queries you may have.

Our Contact Details

fabric-direct contact details are as follows:

Tel:01922 633922


FabricDirect Online
C/O: Hole in the Wall Curtains Ltd
47-49 Goodall Street
West Midlands

As an Internet based store, the best way to contact us is via email. Queries via the telephone or via our postal address may result in a delay in responding.